kko1's Privacy Policy
The security of your personal information is our top priority — learn in detail here how we collect, store, and use your data.
1. Introduction
kko1 ("we", "our", "platform") is a trusted platform providing online betting and casino services in Bangladesh. We place the highest importance on the privacy of our users ("you", "member"). This privacy policy explains what types of personal information we collect when you visit the kko1 website or use our services, how we store and process that information, and how we keep you informed about your rights.
By registering on our platform or continuing to use our services, you agree to the terms of this privacy policy. If you do not agree with any term, please refrain from using our services and contact us.
2. Information We Collect
2.1 Registration and Account Information
When you create an account on kko1, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification — for those aged 21 and above only)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, Rocket, or bank account information)
2.2 Identity Verification Information
To ensure responsible gaming and prevent fraud, we may request the following documents for identity verification:
- National Identity Card (NID) or passport copy
- Proof of address document (utility bill or bank statement)
- Proof of payment method ownership
These documents are stored on servers secured with high-grade encryption and are used only for specified purposes.
2.3 Transaction and Gaming Information
Information automatically collected while using our services:
- Deposit and withdrawal history
- Bet and gaming activity logs
- Bonus and promotion usage
- Login time and session information
2.4 Technical and Device Information
When you visit our platform, the following information may be collected automatically:
- IP address and geographic location (at country level)
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Cookie and session data
- Page views and navigation patterns
3. Purpose of Data Use
kko1 uses the collected information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: To resolve your issues and provide assistance through 24/7 live chat.
- Security and Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
- Responsible Gaming: To monitor the risk of gaming addiction and intervene when necessary.
- Bonuses and Promotions: To provide suitable offers for you and deliver VIP rewards.
- Legal Obligations: To comply with applicable laws and regulations.
- Platform Improvement: To enhance the quality of our services and user experience.
4. Cookie Policy
4.1 What Are Cookies and Why We Use Them
Cookies are small text files that our website stores on your device. They are used to improve your browsing experience, remember your preferences, and ensure the functionality of the site.
4.2 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the site. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve site usage.
- Security Cookies: To detect and prevent fraudulent activity.
You can control cookies by changing your browser settings, however disabling certain cookies may limit the functionality of the platform.
5. Information Sharing and Disclosure
kko1 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:
5.1 Service Provider Partners
We work with trusted payment processing, technology service, and customer support providers. These partners are given limited access to information necessary only to perform specific services and are contractually bound to keep information confidential.
5.2 Legal Obligations
We may be required to share information with legal authorities in the following cases:
- Court orders or legal process requests
- Anti-money laundering investigations
- Investigations related to fraud or cybercrime
- Legitimate requests from regulatory bodies
5.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will notify you before such a change and ensure the same standard of data protection.
6. Data Storage and Security
6.1 Security Measures
kko1 adopts industry-leading technical and organizational measures to protect your personal information:
- SSL/TLS Encryption: All data transfers are completed through encrypted connections.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Two-Factor Authentication (2FA): For additional account security.
- Security Audits: Regular system security reviews.
- Limited Access: Only authorized personnel can access personal information.
6.2 Data Retention Period
We retain your information for the following periods:
- Active account information: Full duration while the account remains active
- Transaction records: Minimum five (5) years after account closure (legal requirement)
- Identity verification documents: Minimum five (5) years after account closure
- Cookie and analytics data: Maximum two (2) years
After the specified period, information is securely deleted or anonymized.
7. Your Rights
As a member of kko1, you have the following rights regarding your personal information:
Right to Access Information
You may request a copy of the information stored about you at any time. We will respond within 30 days of receiving the request.
Right to Correct Information
If there is any error in your information, you may request a correction. We will make the necessary changes as soon as possible.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information, however some information may be required to be retained due to legal obligations.
Right to Restrict Processing
You may object to the use of your information for specific purposes or request that processing be limited.
Right to Data Portability
You may receive your information in a common, machine-readable format that you can use with another service.
Right to Withdraw Consent
You may withdraw the consent you have given for our data processing at any time, however this will not affect prior processing.
To exercise any of the above rights, please contact us at: [email protected]
We will verify your request and respond as soon as possible in accordance with applicable law.
8. Protection of Minors
kko1 is strictly prohibited for those under 21 years of age. We do not intentionally collect any personal information from minors. We follow an age verification process at the time of registration.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.
9. Third-Party Services and Links
Our platform may have connections with bKash, Nagad, Rocket, and banking services for payment processing. These third-party services have their own privacy policies, for which kko1 is not responsible.
It is recommended that you read the privacy policy of third-party services before using them. Our game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi also follow their own data policies.
10. Changes to the Privacy Policy
kko1 may update this privacy policy from time to time. In the case of any significant change, we will:
- Publish a notice on the website
- Notify you at your registered email address
- Note the date of the change in the "Last Updated" section
If you continue to use the platform after the changes, you will be considered to have consented to the new policy. We recommend that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team:
- Email: [email protected]
- Live Chat: 24/7 direct support (in Bengali)
We usually process your request within 30 business days. For urgent information security requests, we try to respond more quickly.
For more information, visit our other policy pages:
- Terms & Conditions — Full terms of service
- Responsible Gaming — Safe gaming guidelines
- FAQ — Common questions and answers
- About Us — Learn about kko1